Cancellation & Refund Policy
TATHYAGRID TECHNOLOGIES PRIVATE LIMITED
Effective Date: June 15, 2026
1. Scope & Definitions
This Cancellation & Refund Policy governs the cancellation of subscriptions and refund requests for services provided on the Platform by the Company.
- “Company” means TathyaGrid Technologies Private Limited.
- “Platform” means the website, services, APIs, and dashboard available at tathyagrid.com and its subdomains.
- “Subscription” means the prepaid access plan selected by the User to access premium features, tool integrations, and AI generation credits.
- “User” / “You” means any individual, registered advocate, or corporate/law firm entity purchasing premium access.
2. Subscription Cancellation
2.1 Cancel Anytime: You may cancel your subscription at any time. To cancel, you can navigate to your billing settings in the Platform dashboard and click “Cancel Subscription” or send a cancellation request via email to [email protected].
2.2 Access Retention: Upon cancellation, your subscription will remain active until the end of your current billing cycle (monthly or annual). No further payments will be charged after cancellation.
2.3 Recurring Billings: It is your responsibility to cancel your subscription prior to the renewal date to avoid automatic billing for the next cycle.
3. Refund Policy
3.1 Digital Delivery & Credits: Because TathyaGrid provides immediate digital access, data resources, and credits upon subscription activation, all subscription fees and one-off purchases are generally non-refundable.
3.2 Duplicate Transactions: In the event that a technical error results in a duplicate transaction (e.g., you are billed twice for the same subscription in the same period), the extra transaction amount will be fully refunded to your source payment account upon verification.
3.3 Service Failures: If the Platform experiences extended, unplanned downtime or complete failure of service delivery that is not attributable to user-side issues or network conditions, you may be eligible for a pro-rata refund or credit adjustment at the sole discretion of the Company.
4. Refund Claim Procedure
4.1 Filing a Claim: To request a refund in eligible scenarios (such as duplicate transactions), you must contact our billing support at [email protected] within seven (7) days of the transaction date.
4.2 Required Details: Refund requests must include the invoice number, payment transaction ID, registered email, and a brief description of the issue.
4.3 Processing & Timeline: Once a refund request is approved, it will be initiated through our payment gateway partner (e.g., Razorpay) within five (5) to seven (7) business days. The actual receipt of the refund in your bank or card statement is subject to standard processing times of the respective banking institutions.
5. Policy Changes
The Company reserves the right to modify or replace this Cancellation & Refund Policy at any time. We will publish the updated version on the Platform with the updated effective date.
6. Contact Information
For any billing inquiries, cancellation issues, or refund claims, please reach out to:
Company Name: TathyaGrid Technologies Private Limited
Email: [email protected]
Founder & CTO: Saurabh Jain